Project Lead, Customer Experience

The impact you will have:

• Lead enterprise software implementations from kickoff through go-live for Ridgeline’s cloud platform
• Define project scope, schedules, deliverables, and success criteria in partnership with customer and internal stakeholders
• Coordinate cross-functional teams and assign responsibilities to maintain alignment and accountability across project workstreams
• Communicate clearly with stakeholders at all levels to manage expectations, provide status updates, and escalate risks appropriately
• Manage project budgets and track financial performance to ensure transparency and alignment with forecasts
• Monitor quality standards across all phases of the project lifecycle to ensure successful delivery outcomes
• Identify and mitigate delivery risks proactively to keep implementations on track and within scope
• Facilitate retrospectives and analyze project outcomes to drive continuous improvement across delivery practices
• Contribute directly to critical project activities when needed to ensure project milestones and timelines are achieved
• Foster collaborative relationships with internal teams and customer stakeholders to strengthen implementation success
• Support the evolution of Ridgeline’s delivery frameworks and operational processes through feedback and lessons learned
• Leverage AI-powered tools such as ChatGPT and other emerging technologies