Program Manager, NPI

About the role

We are seeking a dedicated NPI (New Product and Feature Introduction) Program Manager to lead and continue to scale our NPI framework. This role serves as the crucial strategic bridge between Product Management and our customer-facing teams, ensuring we prepare our internal and external customers for every product and feature launch.

Your core objective is to plan the quarterly go to market roadmap, set timelines, and govern resource allocation for on time delivery, across the cross-functional NPI team. As the owner of the NPI lifecycle, you will manage every phase from intake to retrospective with strict accountability, clear governance, and transparency.

Key Responsibilities

Core Partnerships

• You will act as the primary orchestrator across these key functional areas:
  • Product Management: Coordinate the knowledge transfer from Product Management to ensure the NPI team understands the product roadmap and quarterly deliveries. Once the roadmap is socialized, facilitate deliverable planning and identify specific requirements (e.g. technical documentation, visual assets, demo, etc) that cross-functional teams need from the Product team.
  • Sales & Sales Enablement: Ensure the field teams are equipped with right messaging and internal/external resources to sell our products and feature enhancements.
  • Customer Operations & Support: Facilitate Voice of the Customer (VOC) calls in partnership with Product Management to identify trends in feedback, ensuring critical touchpoints happen between those who build the product and those who support it.
  • Professional Learning: Provide visibility into feature updates, ensuring the Professional Learning team has direct access to product enhancements in staging environments to audit existing maternal and create new, before a launch.
  • Marketing: Aligning product release milestones with market-facing campaigns and launch windows.

Operations

• Build and maintain the NPI framework for the quarterly cycle, ensuring all infrastructure and documentation hubs are ready for execution.
• Define meeting cadences and coordinate formal kick-offs to align cross-functional stakeholders (Product Management, Engineering, Marketing, Customer Operations, Sales Enablement, Professional Learning) before GTM planning begins.
• Collaborate with Product Managers to ensure total alignment between the Quarterly Product Roadmap and the NPI Roadmap.
• Partner with Product and Program Managers to capture critical updates following Pillar Weekly Business Reviews (WBRs).