Product Operations Manager

About the Role

We are seeking a Product Operations Manager to orchestrate improvement to how our Product and Engineering organization operates at scale. In this role, you will drive the operating model that keeps Backblaze’s product delivery engine running effectively – streamlining processes of how work is planned and tracked, driving alignment in how launches are conducted, and improving how customer and market data and insights flow back into the product process.

This is a senior individual contributor role with broad influence across R&D (Product Management, Product Design, Engineering) and its engagement with the GTM functions (Marketing, Customer Success, and Sales). You will serve as the connective tissue between teams, bringing structure, clarity, and momentum to some of our most important cross-functional work.

What You'll Do:

• R&D Operational Excellence: Optimize the shared terminology, documentation, tooling and processes for product planning and reporting: overseeing the pipeline from incoming ideas/requests through evaluation, prioritization, and delivery
• Ensure cross-functional alignment on program goals, strategy, scope, timelines, and outcomes; maintain strong stakeholder communication and foster a culture of transparency and accountability
• Facilitate quarterly planning meetings with cross-functional teams; support project and epics creation, work intake, and prioritization processes
• Product Planning & Workflow Optimization: Standardize and continuously improve product development processes from discovery through delivery and iteration; optimize sprint rituals, roadmapping frameworks, and release cycles; identify and remove bottlenecks that slow Product + Engineering teams down
• Release & Launch Coordination: Partner with Product, Marketing, Sales, and Support to coordinate cross-functional product launches; manage release calendars, internal enablement materials, and readiness reviews
• Product Analytics & Insights: Compile key product metrics (activation, retention, engagement); manage R&D analytics tools, such as Pendo; partner with Data Engineering to enable data availability and ease of use in R&D via queries and dashboards
• Customer Feedback & Voice of Customer: Centralize feedback from support, sales, surveys, and other channels; tag and organize insights into themes; ensure PMs have ready access to customer pain points and close the loop when features ship
• Tooling & Systems Management: Own and evolve the Product and Program Management tooling stack (Aha, Jira, and others); evaluate new tools, maintain data hygiene, manage integrations, and train teams on best practices
• Knowledge Management: Maintain product documentation and internal wikis; standardize templates (including PRDs and other documents)