Product Operations and Support Strategy Internship - Fall 2026

Intro to Position

Are you a future product leader who loves solving puzzles and hates clunky user experiences? We’re looking for a curious, data-loving intern to help us dig into why user issues happen—and then figure out how to design them away! In this role, you’ll dive into our support ecosystem, turn raw customer feedback into gold, and help us transition from "fixing problems" to "preventing them entirely." You'll engage with teams across the organization and learn how to pitch real product features and automated solutions. If you're ready to build a serious Product Management toolkit while making our product cooler and easier to use, let’s talk!

Responsibilities

• Learn Operational Tools & Understand User Workflows: Gain proficiency in core customer support platforms and shadow front-line teams to understand user issues and business processes.
• Study End-to-End User Journeys: Learn how to document the complete lifecycle of a user issue from submission to resolution to identify systemic gaps and key internal touchpoints.
• Learn to Drive Cross-Functional Alignment: Practice conducting informational interviews and building relationships with Engineering, UX, and Content teams to gather diverse technical and design insights.
• Develop Skills in Data-Driven Problem Identification: Learn how to analyze customer support datasets and implement tracking strategies to isolate high-friction product vulnerabilities and recurring user pain points.
• Learn Data-Driven Prioritization: Understand how to rank identified issues based on severity, frequency, and business impact to determine which problems require immediate product or engineering intervention.
• Learn to Build Scalable Self-Service Solutions: Practice drafting and publishing accessible help documentation and troubleshooting guides to optimize the self-service user experience.
• Learn to Design Product Improvement Proposals: Gain experience creating comprehensive feature or automation proposals—such as optimized workflows, form redesigns, or UI enhancements—to systematically eliminate user friction.

Qualifications

• Customer Service Experience: Previous retail or food service jobs are actually very relevant. It proves you can handle "de-escalation" and high-pre