Product Manager, Partnerships and Marketplaces
About the role
Product Manager, Marketplaces & Partnerships
Location: Remote (Pacific Time zone working hours) or Hybrid (San Francisco Bay Area, CA)
itD is seeking a Product Manager in Marketplaces & Partnerships to join our Retail consulting services practice.
In this role, the ideal candidate will work with a leading retail client in the Marketplaces & Partnerships domain, helping drive high-impact initiatives across partner-facing experiences and integrations that expand assortment, reach, and customer value through third-party partners.
You will partner closely with Business Development, Legal, Finance, Operations, Customer Service, Engineering, Data/Analytics, and external partner teams to deliver scalable capabilities and measurable business outcomes. This role operates in a fast-paced, high-volume environment supporting multiple partners simultaneously — balancing onboarding timelines, technical integration needs, operational readiness, and customer experience quality across U.S. and Canada digital platforms.
Responsibilities
- Partner with the Senior Product Manager to shape near-term priorities and translate Marketplaces & Partnerships strategy into a clearly sequenced execution plan, owning delivery for assigned product areas and partner workstreams.
- Lead partner onboarding from discovery through launch: requirements definition, solution design, operational readiness, go-to-market coordination, and post-launch optimization.
- Work with Engineering and partner technical teams to deliver scalable integrations (e.g., APIs, feeds, webhooks, and data exchange), including authentication, data quality, and observability.
- Own the end-to-end partner experience across critical journeys such as catalog ingestion, pricing and promotions, inventory/availability, order routing, cancellations/returns, customer service handoffs, and settlement considerations in partnership with Finance.
- Establish and maintain partner operating rhythms: status reporting, escalation paths, release planning, and shared success metrics.
- Manage prioritization and trade-offs across multiple partners and internal stakeholders; proactively surface risks, dependencies, and resourcing needs in a fast-paced environment.
- Define, monitor, and analyze KPIs (e.g., onboard time, catalog health, in-