Product Growth Manager
About the role
About us
Recidiviz is creating safer, healthier communities by reducing incarceration safely, equitably, and at scale. We build technology to reduce the number of people in prison and to help criminal justice leaders embrace data-driven decision-making. Using software tools and thoughtful product design, we’ve been able to safely and permanently reduce incarceration and improve outcomes. We work side-by-side with leaders of the criminal justice system, people in prison and on supervision, and ecosystem partners to build a better path forward. In addition to the revenue we earn from state partners, some of the most respected philanthropists and foundations support our work. People who succeed at Recidiviz lead with kindness and humility, assume good intent, learn from failure, and fix problems when they see them. They are excited to work arm in arm with government leadership and staff to improve outcomes. They are great listeners. They build deep relationships with and empathy for the people we work with and the people who our mission serves, even when those two groups feel at odds.
About the role
We’re looking for an empathetic, collaborative, fast learner who is able to quickly develop a deep understanding of our tools to help launch, land, and grow our tools with a diverse set of users. What you’ll do:
- Manage new product rollouts onsite and virtually, including training new users
- Run state-agnostic broad-reaching and scaled engagement and adoption tactics
- Run state-specific custom-tailored engagement and adoption tactics
- Manage inbound feedback and support requests from users
- Represent the company’s brand and tone in all external interactions
- Track and measure the results and outcomes of all Product Growth work
- Note: This role involves 25-40% travel within the continental US, up to 4 trips per quarter. We expect these trips to include visits to prisons and parole offices.
Core responsibilities
- (35%) Rollouts: Make sure the product is both launched and landed successfully, getting new users excited about the product and bought into using it