Product Designer

About the role

At Thatch, design is one of the defining traits that sets us apart. The healthcare experience in America has long been subpar, and the bar for quality design is low — we’re raising that bar, and with it, the entire health insurance industry.

As a designer at Thatch, you’ll craft beautiful experiences for the people using our product every day: businesses, their teams, and brokers. You’ll shape all aspects of design, including UI components for our design system, new products involving complex user interactions, and the overall strategy and vision of the design team. Your work will help create a better insurance experience that enables members to get the healthcare benefits they need while feeling calm, fulfilled, and liberated.

We’re looking for someone who can meet users where they are in their journey and inspire trust by delivering simple, beautiful, and well-crafted end-to-end experiences. You should be comfortable owning the entire design process, from UX strategy to product design and company branding.

What you'll do

• Participate in and shape every part of the product development process, from idea inception to production
• Work cross-functionally with engineering, growth, product, sales, operations, and leadership to create incredible user experiences
• Develop and maintain the design system and brand assets we’ll use across the company
• Write design documentation and guidelines for internal audiences
• Iterate on and improve our design standards, tooling, and processes

Background we're looking for

• 4+ years of experience in product design roles
• Obsession with understanding and serving users and, ultimately, making their lives better
• Demonstrated first principle thinking and mastery of fundamental design principles
• Experience operating in ambiguous environments solving complex user problems
• Ability to balance blue sky creativity and dedication to craft with bias to action

Experience we’d be particularly excited about

• Ability to read and/or write HTML, CSS, and JavaScript
• Background scaling high growth technology companies in the past
• Experience or interest in finance, healthcare, or benefits

What to expect

We want this process to be transparent, thoughtful, and reflective of the work you’ll be doing every day. Our goal is to learn how you think, collaborate, and create — while giving you a clear sense of the team, our culture, and how we work together. Here’s what the process looks like:

• 30-minute video interview screen to talk through your background and interest in Thatch.
• 30 minute first-round video interview with the hiring manager to dive deeper into your experience, approach to design, and how you work.
• 30 minute video meetings to connect with two members of the team
• 60-minute video meeting portfolio review with members of the design team to walk through your projects, your process, and the impact of your work.
• 30 minute video meeting with our founder to discuss culture, values, and how we operate as a company.