Product Analyst

About Donorbox

Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to close to $3B in donations.

Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries.

Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews.

The Role

Donorbox is seeking a Product Analyst to join our growing team. Reporting directly to the Group Product Manager, the person will be a key player in helping our product teams make data-driven decisions. The role’s primary focus will be on defining, implementing, and analyzing product metrics such as in-app events and conversion funnels. The person will also be responsible for ensuring the integrity and accuracy of our data collection, acting as a crucial link between our Product and Data departments. They will work closely with product managers and designers to provide the insights they need to build and iterate on successful features, and track the key results for each objective of every product team.

Responsibilities

• Partner with Product Managers to define, measure and track North Star metrics and leading indicators for every initiative tackled, connecting them to the overall OKRs
• Work with product managers to establish, implement, and analyze product conversion funnels.
• Collaborate with engineering teams to ensure accurate and complete data collection for all new product launches and feature updates.
• Serve as the primary point of contact for product usage data requests from the design and product teams, providing them with the necessary insights to inform their decisions.
• Bridge the communication and technical gap between the Product and Data departments, translating business needs into data requirements.
• Monitor data quality and integrity, troubleshooting and resolving any issues related to event tracking or data loss.
• Assist in setting up and analyzing A/B tests and other experimental feature rollouts.
• Prepare and present regular reports and dashboards on product performance to stakeholders.

Qualifications & Experience

• Minimum 5 years of experience as a Product Analyst or Product Owner with a strong analytical focus in a SaaS environment
• Proven hands-on experience with advanced product analytics tools like Rudderstack, Segment or Userpilot including successful implementation and ongoing use.
• Deep expertise in web analytics platforms such as Google Analytics 4 (GA4) and Google Tag Manager (GTM).
• Proven track-record with A/B testing and feature rollout initiatives
• Strong analytical and problem-solving skills with a keen eye for detail.
• Excellent communication and collaboration skills, with the ability to work effectively across different teams.
• Proficiency in data visualization tools (e.g., Looker Studio, Tableau, Power BI).
• Experience with SQL for data querying and analysis.

Bonus

• Familiarity with data warehousing concepts and technologies.
• Experience in a high-growth or startup environment.
• Knowledge of scripting languages like Python or R for data analysis.
• Background in user experience (UX) or product design.
• Familiarity with agile development methodologies.