Practice Director, Professional Services

About Ping Identity:

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100.

Key Responsibilities

Sales Partnership & PS Bookings

• Build strong relationships with regional Sales leadership to drive alignment between sales and services strategy.
• Actively engage in pre-sales activities to position services value, scope engagements, and drive PS bookings.
• Lead the creation of services proposals, SoWs, and staffing strategies to support complex enterprise deals.
• Contribute to pipeline growth and services attach through thought leadership, GTM planning, and enablement.

Partner Execution & Co-Delivery

• Execute a “Partner First” strategy by developing strong delivery models and operational interlocks with strategic partners.
• Ensure high standards in partner-led engagements through onboarding, certification, delivery oversight, and quality assurance.
• Collaborate with Product and CX teams to continuously enhance the health score, onboarding experience, and partner performance metrics.

Delivery Excellence & Operational Execution

• Own successful delivery of all professional services engagements across the Americas, meeting utilization, margin, and CSAT targets.
• Drive scalable, repeatable delivery models that ensure quality outcomes and mitigate delivery risk.
• Lead regional participation in global programs (e.g., CX Accelerate, AI automation, onboarding initiatives).

Team Leadership & Talent Development

• Manage, mentor, and inspire a diverse team of delivery managers, project leaders, consultants, and solution principals.
• Drive a culture of collaboration, innovation, and customer obsession.
• Champion the career development of team members through clear growth paths, coaching, and performance management.

What Success Looks Like

• You’re seen as a trusted partner by both Sales and Customers, influencing large strategic deals.
• Partner-led delivery scales effectively, without compromising quality or customer satisfaction.
• The region hits or exceeds key metrics: bookings, utilization, margin, and CSAT.