Performance Operations Manager

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet.

Position Summary

The Performance Operations Manager is responsible for the operational execution, systems administration, and continuous delivery of the company’s performance management programs. This role ensures performance processes run seamlessly, timelines are met, systems function accurately, and insights drive leadership decision-making.

This is a hands-on, execution-focused role that requires leveraging AI and automation to drive efficiency, scale operations, and continuously improve how performance programs are delivered.

How You’ll Work

Success in this role requires:

• Using AI to streamline workflows, reduce manual effort, and increase speed
• Leveraging AI-driven insights to identify trends, risks, and opportunities
• Continuously improving processes through automation and intelligent tooling
• Operating with a mindset of “optimize first, then execute”

Key Responsibilities

Program Execution & Operations

• Execute performance programs (e.g., performance cycles, talent reviews, promotions, continuous feedback) with a focus on automation and scalability
• Use AI tools to manage timelines, track progress, and proactively flag risks or delays
• Coordinate communications using AI-assisted messaging and targeting to drive engagement and completion
• Ensure high completion and compliance through data-driven nudges and insights

Lattice SME & System Ownership

• Serve as the subject matter expert for the performance platform
• Configure and optimize systems with a focus on automation, integrations, and AI-enabled workflows
• Partner with HRIS and vendors to implement smarter, more efficient system solutions
• Ensure data accuracy and integrity, leveraging AI to identify anomalies or inconsistencies
• Translate program design into scalable, system-driven experiences

Enablement & Training

• Develop clear, engaging materials using AI to accelerate content creation and improve clarity
• Design and deliver training that incorporates AI-enabled workflows and best practices
• Ensure consistent understanding by leveraging AI to personalize and scale learning experiences

Reporting & Analytics

• Produce dashboards and reporting (completion rates, rating distributions, etc.) to inform leadership decisions
• Use AI to spot trends, flag outliers, and recommend interventions
• Deliver actionable insights that drive continuous improvement of talent processes