People Operations AI & Automation Manager
About the role
People Operations AI & Automation Manager
As the People Operations AI & Automation Manager, you will be the bridge between People strategy and technical execution. You are responsible for identifying inefficiencies within our People processes and solving them through advanced automation, AI integration, and rigorous process design. This is a high-impact individual contributor role for a builder who enjoys bringing technology, process, and people together to create a seamless employee experience.
Duties and Responsibilities
Process Optimization & System Excellence
- Conduct comprehensive reviews of current People processes to identify inefficiencies and design scalable, error-resistant workflows.
- Act as the advanced point of contact for complex Workday configuration, troubleshooting, and system enhancements.
- Refine ticketing queue management and resolution protocols to improve the internal employee service experience.
- Conduct regular, systematic audits of People Operations transactions to ensure data accuracy, procedural compliance, and system integrity.
- Analyze audit findings to perform root-cause analysis and design automated safeguards that prevent future data entry errors.
- Develop and maintain a centralized library of Standard Operating Procedures (SOPs), process maps, and training documentation.
- Organize and maintain a global knowledge base to facilitate AI ticket resolution and increase employee self-service.
- Lead the implementation of new operational models, ensuring all AI-driven processes are transparent and auditable.
AI & Automation
- Design, build, prototype, and deploy AI agents and chatbots to automate repetitive People processes (e.g. ticketing, FAQ resolution).
- Build and maintain automation scripts and low-code solutions to eliminate manual data entry and synchronize data across multiple People systems.
- Establish KPIs to monitor automation performance, providing data-driven reports on efficiency gains and return on investment.
- Serve as the primary liaison between People Operations and IT/Systems teams to ensure all technical requirements sign with business objectives.
Qualifications
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- 5 years of progressive HR experience with 2+ years in a shared services or operations role.
- Demonstrated success leading process improvement and operational excellence initiatives.
- Experience with low-code AI platforms to develop bespoke solutions.
- Strong proficiency in HRIS systems (Workday preferred).
- Excellent communication and interpersonal skills, with the ability to build relationships at all levels of the organization.
- Exceptional organizational and time management skills, with the ability to handle multiple priorities and meet deadlines.
Pay & Benefits
Pay Range (Base Pay): $100,000 - $123,000
Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.
Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
Retirement Benefits: 401(k) plan
Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.