Partner Success Senior Manager

Who We Are

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

What You'll Do

Imagine Pediatrics is seeking a Partner Success Senior Manager to drive client engagement and growth within our Partner Success Department. You will play a critical role in supporting key business results related to client retention and contract performance. Additionally, you will:

Client-Facing Delivery Expectations

• Build and maintain the relationship and manage contracts of a portfolio of Imagine Pediatrics health plan partnerships.
• Build and maintain strong and lasting partner relationships and operate as on-going point of contact for client partners.
• Track and manage contractual requirements to ensure deliverables and reporting are timely and accurate.
• Develop content for all client-facing meetings and track and execute all meeting follow-up asks.
• Work with data to tell compelling performance stories to our client partners related to our key metrics or levers to manage total cost of care.
• Collaborate with the market teams to support Joint Operating Committee meetings.

Internal Governance and Communication

• Drive resolution of client escalations; coordinate with internal resources to deliver for the team and client.
• Strategize with internal Imagine teams on new ways to improve performance, enhance care coordination, or solve pain points within the attributed population.
• Identify opportunities to optimize our financial performance and socialize them with the internal teams.