Partner Success Manager - ServiceTitan
About the role
Position Summary
The ServiceTitan Partner Success Manager (PSM) is the primary point of contact and strategic partner for a portfolio of brands within Guild Garage Group. This role is responsible for guiding brands through the full lifecycle of onboarding, implementation, adoption, optimization, and long-term success within ServiceTitan. The PSM serves as the go-to expert for all ServiceTitan related initiatives, support, and operational best practices while driving continuous improvement and operational consistency across assigned brands. This is a fast-paced, high-volume role requiring strong project management, training, coaching, and relationship management skills.
Key Responsibilities
Partner Lifecycle Management
- Serve as the primary ServiceTitan partner for assigned brands
- Guide brands from onboarding through operational maturity
- Build strong relationships with leadership and operational teams
- Ensure successful adoption of Guild Garage Group standards and best practices
Onboarding & Implementation
- Lead onboarding and implementation of ServiceTitan core and Pro products, including CCP
- Translate legacy workflows into scalable ServiceTitan processes and Guild standards
- Project manage onboarding timelines, deliverables, and go-live execution
- Travel onsite for 1–2 weeks during go-live to support launch and stabilization
Training & Coaching
- Train CSRs, dispatchers, technicians, and managers on ServiceTitan workflows and best practices
- Provide ongoing coaching to improve adoption, consistency, and operational performance
- Conduct weekly scorecard reviews with brands and coach teams on areas of opportunity and improvement
Support & Continuous Improvement
- Act as the primary escalation point for ServiceTitan-related questions, issues, and initiatives
- Identify opportunities to improve workflows, efficiency, and overall platform utilization
- Support rollout of new tools, processes, and operational initiatives across brands
Qualifications
- Expert-level knowledge of ServiceTitan
- Experience onboarding and supporting multi-location service businesses
- Strong training, facilitation, and coaching skills
- Proven project management and implementation experience
- Ability to manage multiple brands and priorities in a high-volume environment
- Strong communication, organization, and problem-solving skills
- Willingness to travel as needed for onsite onboarding and support
What Success Looks Like
- Smooth onboarding and successful go-live execution
- High ServiceTitan adoption and process consistency across brands
- Improved operational performance and KPI achievement
- Strong partner relationships and long-term engagement
- Continuous improvement mindset across all assigned locations
What we have to offer you
Competitive salary and benefits package.