Partner Success Manager (Lead Gen & CRM)

About Constant Contact

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

Role Overview

As a Partner Success Manager for Constant Contact's Lead Generation & CRM solution, you’ll be pivotal in driving our partners’ and direct clients’ growth, satisfaction, and success. In this dynamic role, you’ll act as a strategic advisor, problem-solver, and product expert, empowering partners to make the most of our platform to achieve their business goals. Your work will directly impact our customers’ success by helping them grow revenue, retain customers, and deliver incredible value. If you’re passionate about digital marketing, building great partnerships, and providing exceptional service, we’d love to have you join our team!

What You'll Do

Own Partner Relationships

• The primary point of contact for the highest value customers (agencies and directs), fully responsible for customer retention and relationship with Constant Contact.
• An extension of the high-value agency’s team, sometimes attending meetings internal to the customer’s business.
• Build and manage relationships with assigned partners, ensuring they feel supported, valued, and primed for success.
• Act as a strategic consultant, helping partners and customers grow and maximize satisfaction with Constant Contact.

Drive Strategic Growth

• Conduct regular check-ins with partners and direct customers to align on their goals, address their needs, and unlock opportunities for growth.
• Drive monthly revenue retention and customer satisfaction for a portfolio of key accounts through proactive relationship management, strategic planning, and performance optimization.

Optimize Platform Performance

• Monitor partner and direct customer performance metrics, analyze results, and make actionable recommendations to help them optimize their Constant Contact experience.
• Analyze account data and KPIs to identify opportunities for growth, mitigate churn risks, and develop strategies that maximize customer value and revenue retention.
• Respond promptly to inbound requests (calls, emails, cases), ensuring fast and thorough follow-up to resolve issues and foster trust.

Create & Lead Enablement Initiatives

• Develop sales enablement resources, training materials, webinars, and instructional content to support partner sales and usage.
• Conduct live webinars, product demos, and partner training sessions, showcasing platform capabilities and best practices.

Be the Product Expert

• Serve as a product expert, staying current on platform updates, features, and best practices to provide high-quality guidance and support.