Partner Account Manager

About Spark Advisors

We're building healthcare tech for a system that desperately needs it. Each year, millions of Americans deal with confusing changes to their Medicare plans that impact their prescriptions, access to care, and pocketbooks. Independent Medicare advisors play a crucial role in guiding seniors through this complexity. Spark is fixing that. We’re the fastest-growing Medicare platform in the country, combining AI, an industry-leading CRM, and client services to transform how 10,000+ brokers acquire, enroll, and support clients.

Summary

Spark is hiring a Partner Account Manager to help Spark’s largest Partners to accelerate their success, expand usage and adoption of Spark’s platform, and contribute to Spark’s mission-driven growth.

What You'll Do

• Advocate for Spark’s mission and vision, driving usage of Spark’s platform and services to minimize churn and create lasting partnerships.
• Build and maintain relationships with Partners’ leadership and operations teams to ensure the growth of their businesses.
• Lead all phases of the Partner life cycle including onboarding, adoption of Spark’s platform, and expansion.
• Implement effective onboarding strategies and processes, accounting for unique agency dynamics, to ensure Partners incorporate Spark best practices into their operations.
• Address and resolve commercial or product issues or concerns.
• Collaborate cross-functionally to identify areas for improvement and ways to enhance partner satisfaction and retention.
• Provide Voice of Customer insights to marketing, sales and product teams.
• Negotiate adjustments to partnership agreements, adhering to Spark frameworks and guidelines.
• Adapt to internal workflow and process changes, and support external communication to Partners.

What We're Looking For

• 6+ years of experience in Partner Account Management, or Partner Success.
• 2+ years of project management or onboarding/implementation experience.
• 3+ years of experience in a high-growth SaaS environment.
• Medicare or related healthcare industry experience.
• Proven ability to grow multiple Partner accounts while maintaining strict attention to detail.
• Excellent analysis and negotiation abilities.
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.

Nice to Haves

• Proficiency in CRM software (Salesforce, Airtable).
• Spanish fluency.