Order Review Specialist
About the role
About LastPass
LastPass delivers Secure Access Essentials, helping individuals and organizations manage and protect access to AI, applications, and credentials straight from the browser. Trusted by more than 100,000 businesses and millions of users worldwide, LastPass blends strong security with everyday simplicity. From discovering unapproved AI and applications to reducing login friction and securing credentials across the business, LastPass delivers on its mission to give everyone seamless access to everything they need to work, move fast, and stay protected as their environments evolve.
About the Role
LastPass is looking for an Order Review Specialist. In this role, you will join the Finance Support Operations team and manage customer transactions from order entry to payment, ensure accuracy and compliance with company policies, thrive in a global, high-volume environment, and collaborate with cross-functional teams across multiple time zones.
Due to the global nature of our business, this role requires flexibility in working hours, including regular alignment with U.S. time zones.
About the Team
The Order Processing & Collections team manages customer transactions from order entry to payment. They partner closely with Sales, Accounting, Legal, FP&A, Customer Care, and Compliance to ensure accuracy, resolve issues, and maintain compliance. Team members drive operational excellence through day-to-day execution, reporting support, and adherence to finance controls and policies.
What You Will Work On
- Reviewing and actioning internal cases in Salesforce, including refund requests, in line with company policies and standard service commitments
- Managing tax exemptions, chargebacks, invoicing, and payment processing to ensure accurate and timely transaction handling
- Reviewing sales orders, contract terms, and opportunities for compliance with ASC 606, US GAAP, and Finance Support Operations policies within ERP systems (NetSuite, Zuora)
- Meeting month-end and quarter-end deadlines while providing timely cross-functional support to internal and external stakeholders
- Communicating professionally across teams and supporting internal/external audit requests through documentation and data gathering
- Contributing to special projects and initiatives as directed by Finance Support Operations leadership
What It Takes
- Proven experience in finance, deal desk, collections, or Finance Support Operations, including billing disputes, resolution management, and use of a sales opportunity system such a