Operations Specialist I (Medical Device)
About the role
Overview
Primary Focus: To set up all new orders containing the most time-sensitive commodities for success, provide proactive updates to customers on any deviations and track order status progression from start to finish. These job requirements were carefully crafted in order to provide you with the basic building blocks of the Airspace Operations team and pave the way for a continued path forward as you grow within this company.
Importance of role
The operations team is the backbone of our company and by working on the front lines you represent, first-hand, everything that we stand for. Not only will you be in direct communication with our customers, commanders and agent service providers, with extreme attention to detail, having the ability to catch something so small can ultimately be the difference maker in being able to save a human life!
Responsibilities
Operating the Airspace Platform
- Set up new orders by adhering to both standard work practices and client-specific SOP instructions
- The ability to rapidly move from one critical task to another
- Accurately confirm job milestones are completed correctly and on time
- Ability to navigate and interpret Airline booking and tracking websites
- Following all process and communication standards within multiple platforms
- Ability to stay independently informed by reviewing all communications provided throughout the company