Operations Manager, Revenue & Financial Systems

About R/GA

In our 40-year history, we’ve changed a lot—from a culture-defining film title studio (Superman, Alien, Ghostbusters); to an interactive advertising agency; to an award-winning product and marketing agency with design, technology, communications, ventures and IP practices. We like change, and like to navigate our clients through it too.

Our approach to work is always human first. This unwavering focus helps us create meaningful and memorable experiences that live across digital platforms and often blur the line between the digital and real worlds. We believe disruptive thinking happens when you collide experts in design, technology and culture.

About the Role

R/GA is seeking an Operations Manager, Revenue & Financial Systems to join our global Commercial Operations team. This role sits at the intersection of Finance, Growth, and Operations - ensuring end-to-end visibility and alignment from pipeline to revenue.

The Operations Manager, Revenue & Financial Systems is responsible for owning and optimizing the systems, workflows, and data structures that power R/GA’s commercial and financial operations. This role supports administration of multiple financial platforms, such as Netsuite and HubSpot, ERP configuration, financial data integrity, cross-system reconciliation and the growth-to-finance data workflow.

This role is ideal for a systems-minded operator who combines operational rigor with strong problem-solving skills, process orientation, and a passion for automation, reporting, and analytics. You will help ensure leadership can trust the data, teams can operate more efficiently, and systems evolve alongside the business.

Here’s what you should know if you want to be an Operations Manager, Revenue & Financial Systems at R/GA:

On any given day, you might

Financial Systems & ERP Administration

• Support administration, configuration, and optimization of NetSuite.
• Maintain financial data integrity across ERP and connected systems.
• Support cross-system reconciliation between HubSpot, NetSuite, PM/TM tools, and other enterprise platforms (e.g., Brex / Navan).
• Operationalize and maintain process improvements through system updates, workflows, permissions, and controls.
• Assist with system audits, governance activities, and compliance-related requests.

Revenue Operations & Pipeline Management

• Support HubSpot as the primary CRM and revenue operations platform.
• Establish pipeline hygiene standards, ensuring accurate, timely, and consistent deal data.
• Define and evolve required fields, stages, workflows, and validation rules to support reliable forecasting and reporting.
• Partner with Growth, Finance, and Client Leadership teams to ensure pipeline structure aligns with evolving business needs.
• Manage the end-to-end growth-to-finance data workflow, ensuring clean handoffs between pipeline, forecasting, project setup, and revenue tracking.

Reporting, Analytics & Insights

• Develop and maintain dashboards, reporting frameworks, and recurring operational readouts across commercial and financial systems.
• Enable real-time visibility into key business metrics including pipeline health, forecasting, revenue, utilization, and operational performance.
• Translate data into actionable insights that support leadership decision-making.
• Partner with Finance and Operations teams to align reporting definitions, KPIs, and data standards.
• Leverage AI and automation tools to simplify reporting, consolidate data, and improve operational efficiency.

Data Integrity, Governance & Compliance

• Own data quality, governance