Operations Manager

About the role

We are hiring an Operations Manager to own complex operational workflows across Covera’s clinical programs. This is a high-autonomy, individual contributor position (no people management) for someone who thrives in execution across the details: querying data warehouses, performing QA on multi-step processes, managing SLA-bound partner communications, and troubleshooting system/data exchange issues.

This role reports into the Senior Manager of Operations and Programs and will quickly take on work across a variety of operational workflows. This role serves as the connective tissue between our GTM team, external partners and vendors, and internal Product and Engineering teams. The ideal candidate has done this before at a similar-stage company and is energized, not overwhelmed, by the ambiguity and pace of a Series C environment.

In this role, you will be expected to:

• Own clinical program workflows end-to-end: Manage day-to-day operations for assigned workflows including imaging authorization monitoring, imaging study collection and processing, and patient insight delivery. Maintain strong execution and throughput as volume scales.
• Troubleshoot independently: Identify breakdowns between systems or processes-data mismatches, routing failures, processing delays - and drive resolution without waiting for direction.
• Query and analyze operational data: Use Databricks, advanced Excel/Sheets, and other tools to monitor KPIs, investigate anomalies, and produce operational reporting. Own data accuracy across all outputs.
• Bridge operations and engineering: Translate operational pain points into well-scoped technical requirements. Document bugs, feature requests, and workflow logic in JIRA so the engineering team can act efficiently.
• Manage partner communications under SLA: Drive urgent, SLA-bound communications with external providers, partners, and vendors. Ensure all external touchpoints are clear, accurate, professional, and timely.
• Support new partner implementations: Assist in onboarding new partners by configuring workflows, validating data, and ensuring operational readiness.
• Leverage AI tools where appropriate: Use AI tools (e.g., Claude) for non-PHI workflows such as drafting communications, accelerating data analysis, and researching operational approaches.

Requirements:

• Experience: 5+ years of healthcare operations experience, preferably in a high-growth technology or health-tech environment.