New Learner Compliancy Specialist III, Credential Support

Position Summary:

The New Learner Compliancy Specialist III, Credential Support manages a high-volume caseload of newly admitted learners (up to 450 learners) and ensures full compliance with College Experiential Learning (EL) credentialing requirements. This role focuses on efficiency, troubleshooting complex issues, and supporting both learners and collaborators in the credentialing process.

Role and Responsibilities:

• Guides learners in creating third-party vendor accounts, uploading documentation, and completing background checks and drug screenings.
• Provides guidance on navigating credentialing systems and interpreting College and EL requirements.
• Communicates with learners through phone calls, conference calls, texts, and emails to resolve credentialing issues promptly.
• Monitors learner progress for large cohorts, identifying compliance risks, and implementing corrective actions.