Network Engineer, Advanced Networking

About the Role

We are seeking a Network Engineer to join our Advanced Networking Team to serve as an expert escalation point for client network environments, delivering high quality, professional, and customer-focused networking assistance across multiple channels. This role is responsible for advanced networking configurations and issue resolutions within a variety of MSP client environments, and plays a critical part in building and maintaining client networking infrastructure. The ideal candidate brings advanced networking knowledge and technical skills, excellent stakeholder communication skills, and a customer-first mindset.

Role & Responsibilities

• Troubleshoot and resolve network-related issues involving firewalls, switches, wireless access points, VLANs, routing, VPNs, and general connectivity.
• Support and maintain firewall environments, including rule changes, VPN configuration, firmware updates, and security reviews.
• Configure and support managed switches, including VLANs, trunking, port assignments, PoE, and firmware maintenance.
• Support wireless networks, including SSID configuration, access point updates, coverage reviews, and performance troubleshooting.
• Monitor client networks and respond to alerts related to device availability, performance, and connectivity.
• Assist with network project work, including firewall replacements, switch upgrades, wireless deployments, and network refresh initiatives.
• Perform network assessments to identify end-of-life, end-of-support, unsupported, or misconfigured network equipment.
• Create and maintain accurate network documentation, including topology diagrams, device inventories, IP addressing, VLANs, and configuration notes.
• Coordinate with vendors for support cases, RMAs, licensing, and troubleshooting when needed.
• Follow established change management, documentation, and security processes.
• Work escalated network tickets from the service desk, NOC, or client-facing teams.

Preferred Qualifications

• Experience working in an MSP or multi-client environment.
• Experience with network monitoring tools such as Auvik, Meraki Dashboard, SonicWall NSM, or similar platforms.
• Experience supporting vendors such as SonicWall, Meraki, Cisco, Ubiquiti, Fortinet, Palo Alto, Extreme, or similar platforms.
• Experience performing firewall reviews, switch audits, wireless assessments, and firmware upgrade planning.
• Certifications such as Network+, CCNA, Meraki ECMS, SonicWall SNSA, Fortinet NSE, or other network-focused certifications preferred.
• Experience assisting with network documentation standards, topology diagrams, and client environment reviews.