Mid-Market Customer Success Manager
About the role
Company Overview
Fleetworthy offers the only complete technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. We help fleets streamline operations, control costs, and operate with confidence. Trusted by 75% of the top fleets in North America, Fleetworthy offers the most adopted toll management solution and largest weigh station bypass network. Going beyond regulatory requirements, our safety and compliance capabilities strengthen safety programs and enable proactive audit readiness. We support millions of vehicles and drivers and are recognized across the industry for innovation and leadership. Fleetworthy is shaping the future of fleet readiness with AI-enabled, connected fleet technology that keeps drivers safe, fleets compliant, and operations running at peak efficiency.
Role Overview
The Mid-Market Customer Success Manager is an individual contributor in the Customer Experience organization, focused on creating a high-quality customer experience and ensuring customers recognize the greatest value possible from the Fleetworthy program. This role requires strong customer-facing experience with the ability to address complex issues and/or facilitate company resources to work on behalf of the customer to drive resolution.
Key Responsibilities
- Develops trusted advisor relationships with mid-market customers to ensure ongoing success and value realization.