Manager, Technical Service
About the role
Who We Are
Noah Medical is building the future of medical robotics. Our next generation robotic platform targets early diagnosis and treatment of patients across multiple indications. We are looking for exceptional engineers and key team members. Our incredibly talented team of engineers, innovators, and industry leaders bring years of experience from the top healthcare companies in the world, including: Intuitive, Auris, Stryker, Johnson & Johnson, Boston Scientific, Verb Surgical, Mako, Think Surgical, Medrobotics, and Hansen. We are looking for talented, motivated and ambitious team members to revolutionize robotic surgery.
About The Team
Noah Medical is recruiting for a Manager, Technical Service to lead the Field Service and Service Operations team. This individual is responsible for overseeing equipment installations, ongoing preventative maintenance, and technical support for Noah products to minimum downtime and maximize customer satisfaction. This customer oriented, hands-on leader will ensure first-class support to the customer base while effectively managing a team of US based Field Service Engineers and Service Operations staff.
The candidate will interface collaboratively with our Sales & Clinical Teams, Manufacturing, Engineering, Quality, and be one of the key faces to Noah customers. In addition, this team will provide support to Marketing or Sales for seminars, trade shows, and other demonstrations as necessary. This leader will supply feedback to R&D regarding system performance, serviceability improvements as well as customer feedback.
The role should expect to travel within the United States up to 50% of the time. This travel may include customer visits, managing escalations, team meetings, attending conferences or other activities to support the business.
A Day In The Life Of Our Manager, Technical Service
- Oversee work for the Service and Support teams ensuring outstanding customer service to our customers both external and internal.
- Support development and performance of team members.