Manager, Partnership Success- Health Plan

About this role

At Transcarent client relationships are our top priority. The Manager, Health Plan Partnership Success, is responsible for supporting existing Health Plan strategic partnerships. Incumbent will serve as one of the primary liaisons between Transcarent and our strategic Health Plan reseller partners. The work of this role will bolster our relationship across the multiple stakeholders within a partnership and coordinate with internal resources to ensure optimal performance across a book of business. This role must understand the day-to-day stakeholders involved in influencing health plan decision making. The Manager, Health Plan Partnership Success, will be a resource to internal and external account management, Transcarent service operation and customer care teams, Health Plan customer service and clinical teams and other internal business units.

What you'll do

• Build and own day-to-day health plan relationships to proactively manage product delivery and service expectations.
• Partner with Transcarent teams to represent the voice of the Health Plan and ensure we are delivering on our strategic partnership requirements, as well as member and group satisfaction with Transcarent services.
• Responsible for, along with the Sr, Director, overall, Health Plan Partnership and end group performance, using influence and action to drive results. Strive for 100% partnership and group retention.
• Support Sr. Director, to develop an Annual Strategic Account Plan and successfully execute for each assigned partnership.
• Support Sr. Director in ensuring key stakeholders across our organization have accountability for, and visibility into, Transcarent's results against key metrics and priorities; ensure they have a solid understanding of overall ROI.
• Partner with Transcarent's Health Plan Partnership Optimization leader to identify and drive internal cross-functional initiatives that result in improved service delivery, partnership and member outcomes.
• Manage Health Plan partnership reporting delivery and ongoing reporting deliverables.
• Deliver Health Plan performance reports on time with suggestions or insights on trends, opportunities, and values being created through our strategic partnerships.
• Participate in analyzing results or service delivery issues and assisting in identifying the appropriate administrative solution.
• Partner with Activation and Implementation teams on new partnership onboarding and training on Transcarent's processes such as reporting and ZenDesk (ticketing platform).
• Partner with Health Plan Optimization Leader to influence Operations to address areas of opportunity, drive process innovation and improvement to meet/exceed partnership objectives and maintain contract adherence.