Manager, Observability Architects | West Coast | Remote

The Opportunity:

This is more than just a management role—it’s your chance to shape a brand-new function at the forefront of the observability space. As the Manager of Observability Architects, you’ll be a founding leader of a technically elite team redefining what it means to deliver customer success in our industry. You’ll build and lead a powerhouse team of in-house solution experts who will guide Grafana’s most strategic customers through onboarding, adoption, and expansion—ensuring they unlock the full power of our platform. This is your opportunity to make a global impact, influence product direction, and build a practice that sets a new industry standard. Join us, and help make this team the one everyone else is trying to catch.

What You'll Be Doing:

• Attract, recruit, ramp, and mentor a team of great Observability Architects from diverse backgrounds and experiences.
• With our Engagement Management team, help define, build and execute impactful customer lifecycle frameworks.
• Get the best out of your team with a servant-based leadership approach. Adopting a player/coach mentality will be critical here, ensuring that you balance your field responsibilities with the needs of your team.
• Be responsible for retention and expansion.
• Direct the bulk of your day-to-day work based on guidance and goals from leadership, owning the planning, actions and outcomes of the region.
• Partner with the AMER West Sales leadership on customer programs, marketing initiatives and community/company events to drive adoption and expansion within our customer base.
• Executive sponsorship of key accounts in the region will be key to your success. The right candidate will be a thought leader to customers and internally within Grafana Labs.
• Understanding and contributing to your key customers’ strategies for adoption of Grafana technologies. Developing programs and collateral to enable them to achieve their goals.
• Ensure that your customers’ requirements are being met with our product through partnership with Product Management and Engineering.
• Own and report on the quarter over quarter cadence of your team while they help prosp