Manager, Client Experience (Media)

Job Summary

The Manager, Client Experience (Media) is a detail-oriented, solutions-driven team member who is eager to grow their skills in paid media and strategy while serving as a highly dependable partner to both internal teams and clients. This person is curious about how and why patients, caregivers, and HCPs make decisions and understands how the digital ecosystem influences behavior. They are immersed in digital media, energized by the evolving media landscape, and prepared to help translate campaign briefs into thoughtful, actionable recommendations.

This role is ideal for someone who combines strategic curiosity with strong operational discipline—someone who is highly organized, numbers-oriented, and takes pride in the accuracy of the details that keep campaigns running smoothly. The Manager supports the team in the development, activation, and stewardship of digital media recommendations that meet unique client goals, with particular strength in budget management, financial reconciliation, documentation, and executional excellence.

This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, or San Francisco—or remotely within the US.

What you’ll do:

• Day to Day: Support the Integrated Planning (IP) team on day-to-day tasks including, but not limited to, campaign research, strategy support, tactical recommendations, partner relationships and POVs, and the development and maintenance of key planning documents. You’ll be responsible for owning and updating flowcharts, budget trackers, billing reconciliation documents, and media authorization forms across multiple clients and brands.
• Budget Management & Financial Stewardship: Serve as a highly detail-oriented steward of campaign finances, ensuring budgets are tracked accurately, billing is reconciled in a timely manner, and all financial and operational documentation is maintained with precision. You will play a critical role in keeping campaigns organized, authorized, and aligned to plan.
• Campaign Planning and Management: Gain hands-on experience developing media plans and overseeing their execution, working with a team of expert buyers across the linear, direct, programmatic, social, and search media ecosystem. You’ll act as a key point of contact for financial operations and campaign stewardship, helping ensure campaigns are executed accurately, on time, and within budget.
• Project Management: Support project management across accounts, ensuring the team is on track with deliverables, timelines, trackers, approvals, and operational processes.
• Audience & Competitive Research: Leverage planning tools to learn more about our clients’ audiences and competitive landscapes and use those insights to support planning and optimization recommendations.