Manager, Beyond Insights

Manager, Beyond Insights

Spring & Bond, a part of Real Chemistry, is a digital media agency and consultancy helping pharmaceutical and medical device manufacturers build robust, omnichannel media strategies for both HCP and consumer audiences. Our work emphasizes transparency, client empowerment, and modern execution through services including customer-journey planning, media strategy and activation, measurement, technology evaluation, in-house capability development, and training.

The Manager, Beyond Insights (BI) leads the execution of high-quality measurement plans, reporting frameworks, and insight delivery for pharmaceutical media clients. In this role, you will optimize monthly and quarterly reporting processes, standardize KPI definitions, guide data visualization best practices, and ensure that clients receive accurate, consistent, and compelling insights. You’ll also maintain AI/NotebookLM environments, drive cross-functional alignment, and collaborate closely with Client Services, Media, Strategy, and Data Engineering.

This role requires strong organizational leadership, excellent communication skills, rigorous QA standards, and the ability to translate complex data into concise, strategic recommendations.

This has the opportunity to be client facing, and requires the ability to deliver complex analysis in a digestible way to a diverse audience.

Key Responsibilities

Measurement & KPI Direction

• Set the measurement direction for assigned clients, including KPI frameworks, reporting logic, and metric standardization.
• Maintain consistent definitions and logic across deliverables, ensuring alignment with agency and client expectations.
• Evaluate KPI shifts due to campaign changes, website updates, or tracking adjustments and guide the analytical response.

Optimize Monthly & Quarterly Reporting Frameworks

• Lead the structure, sequencing, and efficiency of recurring reporting cycles.
• Oversee the delivery of monthly and quarterly decks, dashboards, and insight summaries.
• Improve standard templates, processes, and workflows to ensure consistency and scalability.

Insight Development & Data Storytelling

• Craft and present clear, insightful narratives connecting performance with business objectives.
• Lead Tableau visualization strategies and ensure dashboards present clean, intuitive, decision-ready insights.
• Oversee the accuracy, clarity, and completeness of all client-facing insights.

AI Environment & Knowledge Management

• Maintain NotebookLM environments for the BI team, including prompt libraries, structured knowledge bases, and reusable frameworks.
• Ensure analysts use AI tools effectively for summarization, QA, and analysis acceleration.