Loan Servicing Specialist - Remote

Loan Servicing Specialist – Remote, anywhere in the US

As a remote Loan Servicing Specialist, you’ll own the full lifecycle servicing of our Bridge Loan portfolio, from funding through payoff, while driving process improvements and cross-functional collaboration across a fast-paced, remote-first team. This role is critical to delivering an exceptional borrower experience while maintaining compliance and managing risk.

What you’ll do:

As a Loan Servicing Specialist you will be responsible for performing all servicing-related functions for bridge and post-funding file management, including, but not limited to:

• Manage a high-volume loan portfolio, serving as the primary point of contact for all servicing communication with borrowers from funding through payoff, providing the highest level of customer service, confidentiality and integrity
• Partner with title companies and borrowers to track active closings, issue accurate payoff statements, and ensure loans are paid in full
• Monitor loans approaching due dates weekly, escalate delinquency risks to management with supporting data, recommended resolution strategies, and work cross-functionally with Listing Operations and Finance to drive resolution
• Follow up on all outstanding loan payments, tracking open items and escalating unresolved balances to management
• Comply with all company policies, and both state and national regulations, ensuring every servicing action is documented and audit-ready
• Liaise with third-party vendors to manage the full Lien Release / Paid-in-Full and default process, tracking each file and escalating delays
• Propose and implement process improvements that increase efficiency, and support the adoption of new systems, product enhancements, and automation tools
• Lead and contribute to special projects, research, and data analysis as assigned, delivering findings in structured reports with clear recommendations for leadership
• Prepare and assemble data for daily, weekly, and monthly portfolio reports, covering delinquency, payoff volume, and portfolio health metrics for management review

What You’ll Bring

• Minimum of 2 years loan servicing experience in mortgage/financial services industry
• Experience in Real Estate preferred (e.g., Listing Agent, Listing Coordination, Home Renovations, REO)
• Strong customer service and communication skills, able to navigate sensitive borrower conversations including delinquency, default, and payoff disputes
• Ability to prioritize, organize and manage a high volume of work
• Strong reasoning skills and independent decision-making capability