Lead Solutions Engineer

About the Role

As a Lead Solutions Engineer at Afresh, you will work directly with our grocery retail partners and Afresh colleagues to deploy our purpose-built fresh food solution and bring tangible, lasting impact to our partners.

Externally, you will build effective partnerships with customers to drive the success of end-to-end integrations. You will apply a skillset at the intersection of data architecture, operations, and predictive analytics to translate customers' business needs into technical design for integration to the Afresh platform. Internally, you'll collaborate cross-functionally and act as a connecting force between our integration technology and customers' operational reality.

You have experience managing customer relationships and leading technical projects in fast-paced environments. You are excited to reduce fresh food waste in the grocery industry, and help the planet in the process!

What You'll Do

• Own and execute integration projects from discovery through go-live — creating detailed project plans with milestones, risk mitigation, and success criteria, and coordinating internal and customer-facing stakeholders through each phase
• Apply deep knowledge of Afresh's core data model and integration patterns to evaluate whether customer needs can be met through standard approaches; flag misalignments and propose adjustments to design or the customer's approach
• Independently lead technical discovery and design calls with customers, mapping their workflows and systems to the Afresh platform and drafting detailed design documentation that aligns IT stakeholders and internal Engineering on the proposed ETL design
• Analyze complex data relationships, identify root causes of mismatches or anomalies, and build custom queries or lightweight tools to streamline validation and data mapping work
• Collaborate with data engineering, product engineering, and data science to drive integration delivery; surface technical risks and ambiguities early and work cross-functionally to resolve them
• Influence internal discussions with thoughtful input and context from customer needs; share learnings across Product, Sales, and Customer Success
• Contribute to team documentation, templates, and onboarding content; mentor junior team members and take initiative on process improvements

Skills and Experience

• Demonstrated ability to independently own and execute complex integration projects end-to-end, including scoping, stakeholder coordination, and on-time delivery
• Experience leading technical discovery and solution design with customer IT stakeholders, including drafting design documentation and guiding customers through technical trade-offs