Lead Implementation Specialist, Workforce AI

Who We Are

We're a $8+ billion, rapidly growing workforce solutions provider in the healthcare industry. We deliver tech-enabled services that help healthcare organizations meet and manage their contingent labor needs. We build and manage tech-enabled marketplaces for national and local healthcare talent and deliver contingent labor management solutions through our proprietary software platform.

Responsibilities

Customer Discovery & Solution Design

• Serve as the primary customer-facing lead for discovery sessions, gathering current staffing/scheduling technology practices and identifying solution recommendations
• Document client needs and collaborate with internal teams to align discovery outcomes with WFAI product capabilities

Configuration, Testing & Quality Assurance

• Collaborate with internal resources to configure and validate the WFAI platform for each customer.
• Conduct hands-on testing of environments, workflows, and configuration prior to go-live.
• Validate customer data and system behavior against expected workflows and forecasting logic.
• Identify, document, and escalate defects or issues in partnership with Product, QA, Engineering, and Implementation leadership.

Training, UAT & Go-Live Support

• Lead end-user and admin training sessions across WFAI modules.
• Facilitate User Acceptance Testing (UAT), ensuring customer readiness and alignment with business processes.
• Support go-live readiness activities and provide post-live assistance until clients successfully transition to Support and Client Success.

Project Collaboration & Continuous Improvement

• Partner with the Project Manager to monitor progress, timelines, and risks; escalate issues proactively.
• Contribute to the development and ongoing refinement of implementation playbooks, training materials, UAT guides, and documentation.
• Provide insights and feedback from implementations to influence product enhancements and internal process improvements.
• Support building scalable frameworks, templates, and best practices to enable future growth of the WFAI implementation function.

Required Qualifications

• Prior experience as a healthcare staffer, scheduler, or related workforce management practitioner
• Hands-on experience with technical training, scheduling technology, and supporting users through system adoption
• Experience working in a newly formed role or rapidly evolving organization
• Prior experience using or supporting UKG WFM Pro, including impleme