IX Enterprise Revenue Architect - Healthcare

About Gong

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort.

Role Overview

Enterprise Revenue Architects at Gong are strategic partners to our largest customers. Focused on driving revenue transformation from Gong’s AI Operating System, you’ll guide Healthcare executive stakeholders and operational teams to drive revenue by architecting clinical and commercial workflows, accelerating adoption, and realizing business results across the entire Healthcare revenue lifecycle.

You will combine a deep understanding of how Healthcare and Life Sciences revenue teams operate with leading change management strategy to help customers operationalize the use of Gong into tangible business results. Your success is measured by activation and adoption, key persona engagement, customer value realization, and revenue impact (retention and expansion) within the Healthcare sector.

This particular role will join our new Industry Expansion (IX) team, focused specifically on customers in the Healthcare industry. You will be joining a "startup within a startup," helping to build the IX outcomes realization journey, leveraging automation, AI, content, and self-service strategies to improve customer health, reduce churn, and increase NDR (Net Dollar Retention) for this critical new segment.

Responsibilities

• Revenue Transformation Strategy: Partner with senior GTM leaders in the Healthcare space to design and execute strategies that modernize their revenue operations through Gong’s AIOS.
• Workflow Architecture: Map current-state Healthcare customer processes to AI-driven workflows that translate to revenue outcomes.
• Adoption and Change Management: Execute adoption initiatives that drive behavior change and embed Gong into daily team rhythms.
• Value Realization: Use data-driven insights to quantify measurable business outcomes that demonstrate Gong’s ROI and strategic value
• Renewal and Expansion Management: Own the renewal strategy and execution, partnering with cross-functional teams on growth
• Cross-Functional Collaboration: Partner with internal teams to ensure an exceptional customer experience throughout the entire customer journey

Qualifications

• 10+ years proven experience in managing complex enterprise accounts with multiple stakeholders
• Experience working with Healthcare customers, or working in the Healthcare industry
• Track record of owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversations
• Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing and executives
• Excellent communication, negotiation, and presentation skills.
• Data-driven mindset with a focus on delivering measurable outcomes.