IT Support Specialist
About the role
Job Description
Job Title: Cloud IT Support Specialist
Location: Remote
Supporting: The Defense Logistics Agency (DLA) ** Must hold Active Top Secret Security Clearance**
Overview
CompTech is seeking a qualified, cleared, Critical Cloud & Infrastructure IT Support Specialist to support mission-critical cloud and infrastructure environments. This role is responsible for the planning, coordination, and delivery of IT support services, including system installation, configuration, troubleshooting, user assistance, and training, while ensuring high levels of system availability, performance, and security. The specialist supports operations in compliance with DoD cybersecurity policies, FedRAMP, and the Risk Management Framework (RMF), responds to incidents and service requests, and collaborates with engineering, cybersecurity, and operations teams to ensure secure, reliable, and compliant service delivery.
Qualified candidates will have:
- Six (6) years of progressive experience in the field of Information Processing including hands-on experience supporting Department of Defense (DoD) IT hosting solutions. Years of experience should encompass:
- Three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions.
- Two (2) of which are concentrated, hands-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.
Key responsibilities include:
- Diagnosing, analyzing and resolving technical issues in response to customer-reported incidents and service requests, ensuring timely resolution in accordance with established service levels.
- Performing planning and analysis of IT support workflows and operational processes to improve efficiency, effectiveness, and service quality.
- Researching, analyzing, and reporting on incident trends, recurring issues, and system performance patterns to support root cause analysis and continuous improvement initiatives.
- Developing and maintaining problem tracking databases and knowledge repositories to support incident management, reporting, and operational transparency.
- Creating technical documentation and training materials and conducting computing and information systems training sessions.