IT Director: Product Development & Management - Healthcare

Core Duties/Responsibilities

• Provide day-to-day leadership and long-term direction for the development team, fostering clarity, accountability, collaboration, and professional growth.
• Lead, coach, and develop a cross-functional team.
• Own the roadmap and ongoing optimization of the Salesforce Health Cloud platform and related digital solutions.
• Oversee the development, enhancement, and support of client-facing, provider-facing, and patient-facing portals and interactive tools.
• Translate business priorities into actionable development plans, timelines, and resource needs in partnership with IT leadership.
• Partner with Directors of Data and IT Operations to ensure technology solutions are integrated effectively across the broader technology environment.
• Establish and maintain development standards, governance practices, documentation, and delivery processes that improve consistency, quality, and scalability.
• Drive efficient execution while minimizing technical debt and supporting sustainable platform architecture.
• Serve as an escalation point for technical, operational, and cross-functional issues requiring leadership support or decision-making.
• Manage external vendors, consultants, and platform resources to ensure cost-effective and purposeful use of technology investments.
• Monitor team performance, delivery health, and platform reliability, identifying risks and implementing corrective actions as needed.
• Support a culture of continuous improvement focused on operational excellence, user experience, and measurable business outcomes.

Skills / Requirements

• Strong leadership skills with the ability to lead a lean, high-performing technical team in a remote environment.
• Demonstrated ability to create structure, prioritize effectively, and execute against multiple concurrent initiatives.
• Strong knowledge of Salesforce platform capabilities; Salesforce Health Cloud experience strongly preferred.
• Experience leading or managing digital products, portals, or technology solutions serving multiple end-user groups.
• Ability to balance strategic thinking with hands-on operational oversight.
• Strong project and delivery management capabilities with a disciplined, transparent approach to timelines and stakeholder communication.
• Effective cross-functional collaboration skills and the ability to build trusted partnerships across technical and non-technical teams.
• Strong problem-solving and decision-making skills with the ability to remain calm and effective in complex environments.
• Excellent written and verbal communication skills, including comfort communicating with executive leadership.