Integrations Consultant

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag.

The Integrations Consultant plays a crucial role in our company's post-sales process, working closely with clients to lead and deliver integration projects. As a subject matter expert in system integration and our product offerings, you will guide clients through the integration process, ensuring a seamless and successful implementation. Your responsibilities include project management, technical expertise, and client relationship management to ensure client satisfaction and project success.

What you’ll do

• Lead integration projects from initiation to completion, ensuring project timelines and milestones are met.
• Collaborate with clients to define and adhere to project scope, objectives, and deliverables.
• Assess client systems and requirements to design effective integration solutions.
• Troubleshoot technical issues and provide solutions during the integration process.
• Apply technical skills to provide expert integration advice on how to best utilize our Open REST APIs.
• Create and present detailed, actionable integration plans that enable both MaintainX and our customers to understand and execute on the full scope of our integration processes.
• Serve as the primary point of contact for clients during integration projects.
• Maintain strong client relationships by providing exceptional service and support.
• Train client personnel on how to use integrated systems effectively.
• Work with the MaintainX Integration, Engineering, and Product teams to prioritize and discuss customer needs.
• Work directly with Sales Engineers, Solution Architects, and Integration Developers to translate client requirements.
• Work closely with third-party solution integrators to communicate client requirements and manage integration projects.
• Knowledge of and ability to speak effectively to Tech Stack components: TypeScript / NodeJS / React / ReactNative / and MySQL.

About you

• Experience in technical consulting. This may include, but is not limited to, prior roles in solutions architecture, sales engineering, product management, or software development.
• An ability to understand how to organize and consolidate customers’ data in various formats and from various source applications.
• Excellent project management skills and the ability to lead cross-functional teams.
• Proficiency in programming languages (JavaScript), APIs, and data transformation.
• Ability to translate business requirements into technical solutions.
• Detail and process-oriented, with the ability to manage projects spanning external and internal stakeholders.
• Critical thinking mindset and scrappy enough to think on your feet for customers.
• Excellent written, verbal and client-facing communication skills.
• Experience with Integration Tools such as Workato, Boomi, Tray.io and/or Zapier.

Nice to have

• Bachelor’s Degree in Computer Science, Management Information Systems, Engineering, or related field.
• Experience with ERPs such as SAP, Oracle, NetSuite, Microsoft Dynamics, Sage, and other 3rd party integrations.