Intake and Admissions Associate (PST)
About the role
Description
This is a Full-Time, Hourly role, Monday-Friday, 9:00am-6:00pm PST.
Summary
The Admissions Coordinator at Guidelight Health, reporting to the Director of Central Intake, will play an integral role in ensuring timely access to quality care for clients in need of Partial Hospitalization or Intensive Outpatient Services. As the first point of contact for prospective clients and referring providers, this individual will manage inbound and outbound referrals, assess client needs, and guide them through the intake process with expertise, empathy, and efficiency. Serving as a key connector between Guidelight and the broader referral community, this individual will be deeply knowledgeable about our programmatic offerings, proactively engaging clients and referral partners, educating them on care options, verifying benefits, and coordinating closely with Intake Therapists to schedule clinical evaluations. By setting the tone for what clients can expect from Guidelight, the Intake and Admissions Specialist plays a pivotal role in fostering trust, reducing barriers to treatment, and delivering a seamless, concierge-style client experience from the very first interaction.
Responsibilities
- Client & Referral Access
- Serve as the first point of contact for prospective clients and referring providers via phone and web.
- Proactively manage inbound and outbound referrals, ensuring timely follow-up and movement through the intake pipeline.
- Act as a key connector to the community, building and sustaining relationships with referral partners to drive appropriate referrals into PHP and IOP services.