Implementations Director

The Role

We're hiring an Implementation Director to own the end-to-end launch of newly signed health system partners onto the Cadence platform. You'll manage every phase from contract signature through go-live, coordinating across internal teams - including solutions and integrations, clinical operations, provider relations, and partnerships - and cross-functional stakeholders at the partner organization. This role is accountable for the success of the implementation: the quality of the launch, the speed of patient volume growth, and the confidence of every operational and clinical leader who needs to trust that Cadence delivers.

What You'll Do

• Own the full implementation lifecycle from contract signature through go-live, including project plan management, scope control, schedule, and budget accountability across each partner engagement.
• Identify and engage key clinical, operational, and technical stakeholders at partner organizations, including those not involved in the sales process, to ensure alignment before go-live.
• Drive stakeholder readiness by developing and maintaining a stakeholder engagement matrix that reaches down to the pilot-market level, ensuring operational and clinical leaders are prepared and aligned.
• Lead routine and ad-hoc operational meetings with partner teams, developing and delivering content that moves decisions forward and resolves blockers before they affect timelines.
• Maintain a live risk and issue log, escalate to health system leadership and Cadence counterparts in time for decisions to land, and track resolution through close.