Implementation Manager

You will have the opportunity to:

• Serve as the main point of contact during a customer's onboarding journey for Shopmonkey's built-in marketing tools (Shopmonkey CRM)
• Work closely with Sales, Implementation, and Success teams to deliver a seamless onboarding experience centered around Shopmonkey's native marketing product
• Deliver top-tier customer service and support, focused on understanding automotive repair shop marketing needs and how Shopmonkey's marketing features can drive growth for any repair shop
• Coordinate deliverables with various internal departments
• Communicate thoughtful, customized solutions that help customers move forward and grow their business
• Learn all about the Shopmonkey product suite and the automotive industry

We are looking for people who:

• Have 2+ years of relevant experience, or automotive industry knowledge — marketing, customer success, or SaaS onboarding backgrounds are a plus
• Have a clear, professional, friendly, and informative communication style
• Enjoy creative problem solving and taking on new challenges
• Have exceptional project management skills with a proven ability to multi-task
• Are self-directed learners and highly motivated to succeed
• Thrive in a dynamic & collaborative startup environment and are comfortable with ambiguity
• Adapt quickly to changing priorities and evolving customer needs
• Have a related education background (Bachelor's degree preferred)
• Are familiar with SaaS business models and tools — experience with marketing platforms or CRM tools is a bonus, not a requirement
• Have a true appreciation for cars and/or are familiar with the automotive industry!

Why Shopmonkey?

• Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
• Short term and long term disability
• Employee assistance program