Implementation Delivery Lead - CP Managed Services

Implementation Project Support

• Work with the Implementation Leader to manage Implementation kick-off meetings, requirements discussions and status meetings with clients
• Manage timelines through managing client expectations, anticipating possible issues and communicating turnaround times with reasonable delivery dates
• Perform analysis and configure system as needed and lead the team with other bswift resources (product management, EDI) to meet client deliverables.
• Work with the Implementation Lead to analyze Benefits Class Matrix, Requirements Template, Rates, Permissions, Field Options, Site Text, Import files of Demographic and Benefit Data, Export of vendor files, and other items as needed.
• Configure system as needed based on clients requirements, testing new and existing system functionality to ensure accuracy of client system configuration
• Work with Implementation Lead to train clients on new site and processes for implementation live date
• Continuously refine and improve efficiency of the implementation process and proactively identify and mitigate project risks
• Work with offshore team on Implementation projects.

Client Team Support

• Act as a coach and mentor for others on Channel Partner team
• Research and resolve client inquiries regarding system and process issues, and test system enhancements based upon client needs
• Help triage client issues and proactively consult clients on best practices and necessary system and process changes to achieve client goals

Qualifications

• 4-year degree in related field, or equivalent experience
• 3+ years’ experience in account management
• Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
• Ability to operate and make timely decisions in an ambiguous, fast-paced work environment.
• Must be able to quickly sort through complex subject material
• Strong analytical skill-set and ability to effectively use data for strategy
• Proficiency in Excel, VLOOKUPS, Pivot Tables