Implementation Consultant

The opportunity

Our team is seeking a mission-critical Implementation Consultant to join our dynamic and customer-focused team. As the primary post-sale point of contact, the Implementation Consultant will establish trusted relationships with customers, evaluate their program and technical requirements, configure and deploy the solution, and support the early phase of adoption.

The ideal candidate is enthusiastic, inquisitive, creative, resourceful, and excels at listening to understand, transforming customer needs into effective solutions, and collaborating across a multi-disciplinary landscape. This role is an exciting opportunity to quickly build trusting, productive relationships with clients while directly contributing to our company's overall success.

Key Responsibilities:

• Lead onboarding and implementation processes, managing timelines and deliverables to meet customer objectives.
• Define success criteria and provide tailored recommendations to drive platform adoption, engagement, and ROI.
• Build and maintain strong relationships with key stakeholders and administrators to drive satisfaction, loyalty, and long-term success.
• Collaborate with Sales, Account Management, and Customer Success Managers on account strategy to build cross-functional relationships and identify upsell opportunities.
• Collaborate with Product Development and Enablement to prepare