Home Health Billing Supervisor

Join VitalCaring – Where Your Passion Changes Lives!

Are you looking for a career where compassion meets purpose? At VitalCaring, we’re more than a home health and hospice provider—we’re a family that supports, inspires, and uplifts both our patients and our team members.

Who We Are

Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with over 65 locations across the country. We are committed to fostering a culture of support, growth, and excellence for our team that is the backbone of how we ensure we deliver exceptional patient care.

What we Offer

Health & Wellness

• Medical, Dental & Vision
• Pharmacy Benefits
• Virtual & Mental Health Support
• Flexible Spending Accounts (FSAs) & Health Savings Account (HSA)
• Supplemental Health & Life Insurance

Financial & Legal

• 401(k) with Company Match
• Employee Referral Program
• Prepaid Legal Plans
• Identity Theft Protection

Work-Life Balance & Perks

• Paid Time Off
• Pet Insurance
• Tuition & Continuing Education Reimbursement

Job Description Summary

• Assists the Director of Revenue Cycle in the development and implementation of billing SOPs for all payors.
• Assists with and makes recommendations regarding payor set-up in the Electronic Medical Record to ensure timely claims submission in accordance with Medicare and other payor guidelines.
• Responsible for the direct, or indirect, training of new billing team members.
• Develops, maintains, and implements training of new billing team members, communicates deficiencies, and provides ongoing training/re-training to existing team members regarding billing and reimbursement.
• Consults and communicates with all members of the billing department on a regular basis to coordinate and address appropriate quality program related issues.
• Establishes, monitors, and evaluates productivity standards for billing staff. Conducts internal audits for completion of all appropriate billing documentation on a regular basis.
• Prepares reports and other information as directed by the Director of Revenue Cycle to communicate information related to claims submission, outstanding collections, and other information as directed by the VP, CEO, or Board of Directors.
• Collaborates with Regional President(s), Administrator(s), and Branch Directors to ensure timely claims submission and provides staff education, if needed.
• Supports the billing team through submission of claims, as needed.
• Ensures confidentiality of all transactions related to financial structure of the company.
• Monitors and completes workflow tasks in the Agency’s electronic medical record.
• Uploads documents into the EMR, e.g., payor communication, as needed, utilizing company guidelines for document naming conventions and attachment types.
• Inputs billing related notes into the EMR to assist in effective communication among the billing team and Branch administrative staff members.
• Provides effective communication to patients, their family, team members, and other healthcare professionals and maintains confidentiality.
• Enhances professional growth and development through participation in educational programs, staff in-service and workshops. Conducts annual performance assessments.
• Always maintains a high standard of compliance in ethical and federal regulation.
• Responsible for ensuring that bi