Head of Product Operations
About the role
Head of Product Operations
FamilyWell Health
Location: Remote-first, East Coast preferred
Role Type: Full-time
Reports to: Chief Product Officer
About FamilyWell Health
FamilyWell Health is an AI-enabled mental health start-up dedicated to solving the women’s mental health crisis by seamlessly embedding high quality, equitable, & affordable mental health care into OB/Gyn practices. FamilyWell provides comprehensive virtual mental health services designed specifically for integration into women’s health practices and health systems. FamilyWell’s virtual care team model delivers evidence-based mental health support throughout the full reproductive lifecycle—from fertility through menopause—using the proven Collaborative Care Model (CoCM).
Our tech-enabled platform seamlessly embeds coaching, therapy, and psychiatric services directly into clinical workflows, making high-quality mental health care accessible, affordable, and insurance-covered. With 95% of patients experiencing clinical improvement within four months, we're addressing one of healthcare's most underserved areas while creating a financially sustainable model for our provider partners.
Following our recent $8M Series A funding, we're expanding nationwide and seeking exceptional talent to join our mission-driven team.
Our team operates across a modern health tech stack — Healthie (EMR), Candid Health (RCM), HubSpot (CRM), Snowflake (data), and Sigma (analytics) — with active integrations and ongoing vendor partnerships that require real technical coordination to manage well. We're building the infrastructure for a scaled, high-quality care model, and this role is central to making that happen.
The Role
We're looking for a Head of Product Operations to be the operational engine behind FamilyWell's product and technology work. This role exists because we've reached the stage where our CPO's highest leverage is in strategy, vision, and decision-making — not in managing implementation timelines, coordinating vendor escalations, and driving cross-functional projects across the finish line. That's your job.
You'll sit at the intersection of Product, Engineering, Clinical Operations, and the Executive team. You'll own complex, multi-stakeholder projects end-to-end, keep our vendor relationships healthy and moving, and build the operational systems that let the product organization scale. You'll move fast, handle ambiguity well, and get things done without needing a lot of hand-holding.
If you thrive on the kind of work where no two days look the same, where you're negotiating with a vendor in the morning and synthesizing a data model in the afternoon, and where your output directly determines whether a growing healthcare company hits its goals — this is your role.
What You'll Own
Vendor & Implementation Management
- Own our vendor relationships end-to-end: Healthie (EMR), Candid Health (RCM), HubSpot (CRM), and others as we grow
- Drive active implementation projects from requirements through go-live, including managing timelines, escalations, and issue resolution with vendor partners
- Run structured vendor evaluations when we're considering new tools — define criteria, manage demos and pilots, and produce clear recommendations
- Serve as the primary point of contact for implementation partners, escalating to the CPO only when strategic decisions are required
Cross-Functional Project Execution
- Take ownership of complex, multi-stakeholder initiatives that span Product, Engineering, Clinical Operations, and the Executive team