Head of Collections and Recoveries

What You'll Do

The Head of Collections and Recoveries is a highly analytical business leader responsible for overseeing and optimizing all aspects of the company’s collections and recoveries functions. This individual contributor role will develop and deliver the strategy and roadmap, collaborating across internal teams and external partners to execute and optimize our loss mitigation efforts. The ideal candidate will have deep collections and recoveries expertise, very strong analytical and problem solving skills, cross-functional leadership skills, and a deep understanding of consumer finance regulations.

Key Responsibilities:

• Strategic Leadership: Develop, implement and optimize a comprehensive collections and recoveries strategy aligned with the company’s overall business objectives.
• Operational Excellence: Oversee daily operations, ensuring business intent is supported by operational excellence - delivered by vendor or shared internal resources. Establish and monitor key performance indicators (KPIs) to measure the effectiveness of collections efforts. Establish and manage relationships with third-parties for the delivery of the strategy.
• Risk Management & Regulatory Compliance: Identify and mitigate potential risks associated with collections activities, including strict adherence to all federal, state, and local regulations governing collections and recoveries.
• Financial Performance: Own the Collections and Recoveries budget and maximize return on operational expenses.
• Technology and Innovation: Leverage technology to improve efficiency and effectiveness, including the implementation of new collection systems and tools.
• Customer Experience: Balance aggressive collections with a customer-centric approach, minimizing negative impacts on customer relationships.
• Additional responsibilities may vary based on the company’s needs and requirements.

About You (Required Qualifications)

• 5+ years of experience in collections and recoveries in the cons