Head of Account Management

What you'll be doing

The role of the Head of Account Management is to lead a highly performing SaaS Account Management Division. This includes defining the strategy for Fieldwire post sales, ensuring high quality execution, talent acquisition and development whilst being responsible for quarterly and annual sales targets.

The primary responsibilities for our next Head of Account Management will be to:

• Make a decisive contribution to the digital transformation of the construction industry and Hilti's evolution as a leading software provider in the industry by defining the right market strategy, aligning with global team, building the right priorities and leading excellent execution.
• Establish functional and disciplinary management of the Account Management Organization dedicated to Fieldwire project management software.
• You must develop and manage an engaged, growing, talented and outperforming team, with a pragmatic can-do and agile mindset.
• You will be responsible in jointly owning the strategic direction of the Account Management Team which includes positioning investment proposals, team structural changes and responsibilities over time.
• You will be responsible for delivering the key organizational objectives for our Account Management Sales motion, through strong renewal practices and evolving the expansion sales framework.
• Your role will act as a competence center for future growth and will be expected to share best practices with key stakeholders in our global Fieldwire organization.
• Responsibility for reaching the quarterly and annual sales targets in the assigned geography by ensuring that the team develops sales opportunities through remote selling as well as by performing Customer Life-Cycle-Management for the established customer base.
• Leading, training and coaching managers to be able to lead teams according to situational leadership, as well as implementing personnel decisions within the frame of the Hilti People Review process and methodology.