Global IT Operations Manager

What You'll Do

• Lead and develop a distributed team of IT professionals across the US and Europe, supporting day-to-day operations and team growth
• Support IT operations across a globally distributed workforce
• Own core IT service operations, including user provisioning, access management, SaaS administration, and endpoint lifecycle management
• Manage identity and access systems (e.g., Okta), ensuring secure, scalable, and efficient access workflows
• Drive automation of IT processes such as onboarding, offboarding, and access changes using tools like Tines or similar platforms
• Administer and optimize SaaS platforms including Google Workspace, Slack, Zoom, GitHub Enterprise, and others
• Track SaaS license usage, monitor spend, and identify opportunities for cost optimisation and tooling improvements
• Partner with Security, People, and business leaders to ensure compliance, access governance, and strong employee experience
• Support the transition of IT operations from an external provider to an in-house team, improving service quality and operational visibility
• Define and track key IT metrics (e.g., provisioning speed, service quality, system usage) to drive continuous improvement

To Be Set Up for Success in This Role, You'll Need to Have

• 5+ years of experience in IT, including at least 2+ years managing IT teams or functions
• Experience administering Google Workspace or similar enterprise productivity platforms
• Strong experience managing SaaS applications, including provisioning, access control, and license management
• Hands-on experience with identity and access management systems, ideally Okta or similar SSO platforms
• Strong people leadership skills with a proven ability to coach, develop, and retain talent
• Experience with IT automation tools (e.g., Tines, BetterCloud, Zluri, or similar)
• Experience managing endpoints and device lifecycle processes in a modern SaaS environment
• Ability to manage distributed teams and collaborate effectively across regions and functions