General Manager, Lender Business

About the Role

As General Manager of Lender, you are the CEO of Built's primary customer segment. You own the segment's revenue, strategy, and execution. You lead a high-performance sales organization, manage a substantial P&L, and drive go-to-market strategy across enterprise banks, regional banks, and private credit. You report directly to the President and operate as a key member of the senior leadership team. You are expected to operate with board-level strategic capacity while maintaining the grit to dive into and solve complex enterprise deal and product cycles. You will shape how Built builds, sells, grows, and wins in the market.

Your Mandate

Your primary mission: drive exponential growth within the Lender segment and expand Built's product footprint across the financial institutions that power construction and real estate finance.

Sales Leadership & Revenue Ownership

• Own the Lender vertical's revenue targets, pipeline health, and sales forecast. You are accountable for the numbers, full stop.
• Lead, coach, and scale a high-performance sales organization spanning AEs, Sales Leaders, Sales Engineers, Account Management, Customer Success and cross-functional partners.
• Build the leadership bench. Develop leaders who can grow with the company and own expanding segments of the business.
• Drive operational excellence: sales process, forecasting accuracy, and continuous improvement across the organization.
• Partner with Sales Enablement, Revenue Operations, and Marketing on transformation initiatives including process redesign, tool implementation, and training programs.

Vertical Strategy: CEO of the Lender Segment

• Work with marketing to develop and execute the go-to-market strategy for the full Lender segment: enterprise banks, regional banks, credit unions, and private credit.
• Own the P&L for the Lender vertical. Manage resource allocation, hiring strategy, and investment decisions with the rigor of a business operator.
• Partner with Product and Marketing to ensure the roadmap reflects market needs and demand. Translate customer and competitive insight into product priorities that drive revenue.
• Expand the product footprint across the Lender base, including: loan administration software, deal, asset and portfolio management software, marketplace and transactional offerings, agentic and AI offerings, payments and fintech – and new offerings as they come to market.
• Identify and pursue market expansion opportunities: new segments, adjacencies, and whitespace in the construction finance ecosystem.

Strategic Partnerships & Enterprise Sales

• Navigate complex, multi-stakeholder enterprise deal cycles within financial institutions. Understand how banks and financial institutions buy, how risk committees evaluate, and how procurement operates.
• Build and maintain executive-level relationships with C-suite leaders at target institutions. Act as the face and leader of Built's Lender business in the market.
• Collaborate with your Account Management leadership on customer lifecycle management, retention, and expansion strategies.