Forward Deployed Engineer II

What You'll Be Doing

• This role will be heavily hands-on with coding, including writing and debugging production and integration code in languages such as Python, JavaScript, and SQL as part of customer implementations and internal tooling.
• Lead execution and delivery of complex customer implementations.
• Estimate timelines, identify implementation risks, and adjust plans as needed.
• Implement real-world scenarios — including custom configurations and integrations — adapting the product to fit client systems and workflows.
• Own regular segments of customer-facing calls, UAT (user acceptance testing) feedback, and guiding customers through issue resolution or configuration adjustments.
• Collaborate across functions (Product, Engineering, Customer Success) to coordinate dependencies and communicate impacts of potential changes or customizations.
• Drive internal process improvements and automation to reduce manual efforts and improve delivery efficiency.
• Create and maintain robust documentation (runbooks, best practices, delivery playbooks) and share learnings with junior FDEs.

Who We Hope You Are

• B.S. in Computer Science or a related technical discipline, or equivalent experience
• 3-5+ years of software engineering, systems engineering, or technical product/program management experience
• Strong programming or configuration skills (e.g., JavaScript, SQL) and demonstrated ability to navigate multiple product domains.
• Comfortable interacting with customers, handling technical discovery, and translating business needs into scoped deliverables.
• Proven ability to coordinate across teams, anticipate dependencies or blockers, and escalate risks appropriately.
• Mentor or coach more junior team members; contribute to process improvements and internal knowledge sharing.