Field Support Specialist

About the Role

At N2, Field Support Specialists are our liaisons between our Home Office team members and our sales rock stars, known as Area Directors. On the Support team, Field Support Specialists play the role of coach, teacher, and trouble-shooter when helping Area Directors across the country. They deliver impeccable service through written and verbal communication, and while each team member is equipped to answer all types of questions, they must also be prepared to have the patience and curiosity to find those answers when they don't already have them.

The Role in Action

• Assist Area Directors develop their skills while building one-on-one relationships with them.
• Train Area Directors in our processes and procedures via phone conferences.
• Respond to a steady stream of questions, concerns, complaints, and everything in between via phone and email with both Area Directors and their advertising clients.
• Work both individually and within a small, close-knit team to solve problems.
• Answer incoming phone calls to cover current staffing pattern needs.
• Brainstorm and implement ways to be proactive in your role to reduce reactiveness in engaging with Area Directors.
• Collaborate with our Design team to help Area Directors understand our design process and administrative tasks.

The Ideal Candidate

• Ability to learn quickly with a desire to grow.
• Confidence in making decisions based on your knowledge and training.
• All-star communication skills, both over the phone and in email.
• Knowledge of Microsoft Office products and Google Workspace.
• Resourcefulness and adaptability in an environment of change.
• Ability to work calmly with fast-paced deadlines.

Skills and Qualities that Set You Apart

• Previous call center experience & ticketing software knowledge
• Have a "we", not "me" attitude.
• Truly enjoy helping others.

Benefits Designed with You in Mind

Health & Wellness

• Full health care coverage for you and your family.
• Complimentary basic dental coverage.
• Access to a licensed nutritionist to support your health and wellness goals.
• Employee Assistance Program (EAP) with complimentary mental health resources and additional support services.

Financial Security

• 401(k) plan with a company match to help secure your financial future.
• Financial planning services to guide you in achieving your financial goals.
• $7,000 contribution toward the purchase of your first home through our First-Time Home