Federal Travel Account Manager - Travel Management Services

Overview

We are seeking an experienced and dynamic Federal Account Manager to oversee travel programs for federal government clients. In this role, you will be responsible for managing client relationships, ensuring compliance with federal travel regulations, and delivering high-quality travel management services. The Federal Account Manager will collaborate with internal teams, suppliers, and government stakeholders to optimize travel programs, control costs, and ensure mission-ready service delivery.

Key Responsibilities

• Serve as the primary point of contact for assigned federal government travel accounts.
• Build and maintain long-term, trust-based relationships with federal agency stakeholders and program managers.
• Ensure compliance with federal travel regulations, agency policies, and contractual service requirements.
• Analyze travel spend, program performance, and utilization to recommend cost-effective and policy-compliant solutions.
• Collaborate with internal operational teams, technology partners, and suppliers to deliver customized federal travel solutions.
• Monitor service level agreements (SLAs) and ensure consistent, high-quality service delivery.
• Address and resolve client issues promptly while maintaining strong customer satisfaction.
• Provide regular reporting and data-driven insights on travel program performance, savings opportunities, and compliance trends.
• Conduct periodic program reviews and strategic planning sessions with federal clients.
• Manage supplier relationships and support negotiations to maximize value for government programs.
• Stay informed on federal travel policies, contract requirements, and industry best practices.

Account Growth & Program Expansion

• Develop and execute account management strategies to enhance program efficiency and expand services within federal contracts.
• Identify opportunities to introduce additional services such as meetings and event management, emergency and surge lodging support, duty-of-care and traveler tracking solutions, and travel technology optimization.