Enterprise Client Success Manager

About LearnLux

LearnLux is the leading provider of workplace financial wellbeing, blending fiduciary digital planning with access to one-on-one guidance from Certified Financial Planner™️ professionals. Our award-winning program helps employees navigate critical financial decisions from budgeting and benefits elections to equity compensation, home buying, and retirement so they can feel confident about their money and focused at work. Advanced reporting helps our partners understand impact, driving outcomes like reduced financial stress, increased productivity, and improved retention.

We’re building LearnLux with intention. We move quickly, operate with a high bar for quality, and value people who take ownership of their work. If you’re energized by solving new problems, taking accountability, and pushing yourself to do your best work every day, you’ll find this a rewarding environment.

We’re a venture-backed company that has raised over $35M to date and is supported by experienced investors and long-term partners. We’re a growth-focused business building for scale, and we’re excited by the opportunities and challenges that come with that journey.

The Role

As an Enterprise Client Success Manager at LearnLux, you will own and grow a portfolio of enterprise employer clients, serving as a strategic partner throughout the client lifecycle You will be responsible for everything from onboarding and launch through ongoing engagement, renewal, and expansion.

You’ll act as a trusted advisor to senior HR, Benefits, and People leaders, helping them maximize the value of LearnLux for diverse, often global employee populations. You’ll combine deep relationship management with a commercial mindset, proactively identifying opportunities to drive renewals, upsell, and cross-sell through demonstrated impact and strong executive partnerships.

This is a highly cross-functional role, working closely with Product, Marketing, Financial Planning, Sales, and Operations to deliver a seamless, high-quality client experience and to influence how LearnLux serves enterprise customers at scale.

This role is remote within the U.S., with a preference for candidates located near one of our hub locations (e.g., NYC or Denver). Occasional in-person collaboration and client travel are expected.

What you’ll do

• Own the end-to-end success of a portfolio of enterprise and global employer clients, serving as their primary relationship manager and strategic advisor.
• Lead complex client onboardings and implementations, coordinating across internal teams to ensure successful launches.
• Develop and execute client success strategies that drive engagement, adoption, and measurable outcomes across diverse and distributed employee populations.
• Build strong, executive-level relationships with HR, Benefits, and People leaders, positioning yourself as a subject-matter expert in financial wellbeing.
• Lead regular business reviews, using data and insights to demonstrate value, influence client strategy, and inform renewal and expansion conversations.
• Partner closely with Sales on renewals, upsell, and cross-sell opportunities, contributing to retention and revenue growth.
• Identify risks to client health early and proactively address them through thoughtful planning and cross-functional collaboration.
• Deliver and support engagement initiatives such as webinars, campaigns, benefits fairs, and live or virtual program rollouts.
• Act as the voice of the customer internally, sharing feedback and insights to inform product and program improvements.

You should bring

• 7+ years of experience in Client Success, Customer Success, or Account Management, ideally supporting enterprise clients in a B2B SaaS, benefits, or fintech environment.