Enterprise Account Representative
About the role
About Us
At eLEND, we’re modernizing mortgage by combining human expertise with innovative technology to create faster, more seamless lending experiences. Our wholesale channel is built on strong broker relationships, operational excellence, and a commitment to service. We invest in developing talent at every stage, creating opportunities for growth within a collaborative and high-performing environment.
Why This Role Matters
As an Enterprise Account Representative, you are a foundational member of the Enterprise team, supporting broker relationships and ensuring a smooth, responsive experience across the wholesale channel. This role is designed as a growth opportunity for individuals entering or expanding within the mortgage industry. You’ll gain hands-on exposure to broker engagement, loan-level support, and operational coordination while working closely with senior team members. Your ability to stay organized, communicate effectively, and support day-to-day execution directly contributes to team efficiency and broker satisfaction.
Key Responsibilities
- Serve as a primary support contact for broker inquiries under the guidance of the Enterprise Account Executive
- Provide timely, professional communication to brokers, loan officers, and processors
- Manage inbound requests and assist with resolving routine questions, escalating more complex issues appropriately
- Support outbound broker engagement efforts using CRM tools and communication platforms
- Accurately log all broker interactions, requests, and follow-ups within the CRM
- Assist in distributing product updates, rate changes, and program information to brokers
- Support the creation and delivery of marketing and informational materials
- Coordinate with internal operations teams to assist with loan-level support and ensure smooth workflows
- Maintain organized records and ensure strong attention to detail across all tasks
- Prioritize daily responsibilities to meet team deadlines and support overall productivity
- Participate in team meetings, providing updates and actively learning from senior team members
- Build foundational knowledge of mortgage products, programs, and the wholesale channel
- Support additional tasks and initiatives as assigned
What You Bring
- Foundational experience in customer service, support, or relationship-focused roles
- Must have 3 years Mortgage experience